Nomero zo Guhamagara mu Bihe by'Ubutabazi
Itsinda ryacu rishinzwe ubutabazi bwihutirwa rihora ryiteguye gutanga ubuvuzi n'ubufasha bwihuse igihe cyose bikenewe. Hamagara: +250 739 086 868
Nomero y'Ushinzwe Guhuza Serivisi (Coordination): +250 739 988 380
Amakuru areba abagana ibitaro
Intego
Kugenzura ko abashyitsi bose bakirwa neza bakigera mu bitaro, bahabwa amakuru n'ubusobanuro bukenewe, kandi bakagumana umutekano mu gihe cyose bamara mu bitaro.
Amabwiriza Rusange
- Ibitaro bizahora byakira neza abashyitsi, bikabaha amakuru n'ubusobanuro bukenewe kandi bikabungabunga umutekano wabo igihe cyose bari mu bitaro.
- Ibitaro bizagenzura ko Ushinzwe Kwita ku Bakiliya (Customer Care Officer) cyangwa Ushinzwe Imibanire n'Itumanaho (Public Relations Officer) ahora aboneka kandi yiteguye kwakira no gufasha abashyitsi.
- Ibitaro bizagenzura ko Abashinzwe Umutekano (Security Officers) bahabwa amahugurwa n'ubumenyi bukenewe ku buryo bwo kwakira no kuyobora abashyitsi.
- Abashyitsi bose bagomba kubahiriza amategeko n'amabwiriza agenga Ibitaro igihe cyose bari mu bitaro.
Uburyo Bikorwa
- Ushinzwe Imibanire n'Itumanaho (Public Relations Officer) ashyiraho ibyapa n'ibimenyetso biyobora abashyitsi haba imbere no hanze y'ibitaro kugira ngo biborohereze kugera aho bifuza.
- Ushinzwe Imibanire n'Itumanaho amenyesha kandi akamanika ku miryango y'ibitaro no mu mashami atandukanye amasaha y'akazi, amasaha yo gusura abarwayi n'amabwiriza agenga ibitaro.
- Ushinzwe Umutekano yakira abashyitsi, akandika amakuru yabo mu gitabo cy'abashyitsi (Visitor Register), kandi akabayobora ku Ushinzwe Kwita ku Bakiliya cyangwa Ushinzwe Imibanire n'Itumanaho igihe bibaye ngombwa.
- Ushinzwe Kwita ku Bakiliya cyangwa Ushinzwe Imibanire n'Itumanaho aha abashyitsi amakuru n'ubusobanuro bukenewe mbere yo gukomeza ibikorwa byabo.
- Abashyitsi bagomba kubahiriza abaganga n'abandi bakozi b'ubuzima igihe bari gutanga ubuvuzi ku barwayi bari mu byumba by'abarwayi.
- Umurwayi umwe ashobora gusurwa n'abashyitsi batarenze babiri icyarimwe.
- Abashyitsi ntibemerewe kwicara ku buriri bw'umurwayi cyangwa kurira mu byumba by'abarwayi.
- Gusura abarwayi bikorwa gusa mu masaha yagenwe n'Ibitaro.
- Abifuza gusura abarwayi bari mu byumba by'ubwigunge (Isolation Rooms) bagomba kubanza kwambara ibikoresho byabugenewe birinda ubwandu (PPE) no kubahiriza amabwiriza agenga kwita ku barwayi bari mu bwigunge. Aha harimo, ariko ntihagarukira gusa ku Ishami rivura Igituntu (TB Unit) n'Ishami ry'Abana Bavutse (Neonatology Department).
- Abashyitsi bagomba kubahiriza amabwiriza yo gukaraba intoki no kwirinda ikwirakwizwa ry'indwara.
- Mbere yo kuva mu bitaro, umushyitsi agomba kwandika igihe aviriye mu gitabo cy'abashyitsi.
Amasaha yo Gusura
Mu Mashami y'Ubuvuzi (Clinical Areas)
Buri munsi:
- Saa 7:00 – 8:00 z'amanywa (1:00 PM – 2:00 PM)
- Saa 12:00 – 1:00 z'umugoroba (6:00 PM – 7:00 PM)
Serivisi z'Ubuyobozi (Administrative Services)
Kuva ku wa Mbere kugeza ku wa Gatanu (iminsi y'akazi):
- Saa 2:30 za mu gitondo – 11:00 z'umugoroba (8:30 AM – 5:00 PM)
Uburenganzira n'Inshingano by'Umurwayi
UBURENGANZIRA N’INSHINGANO BY’UMURWAYI
Umuntu wese, hatitawe ku gitsina, imiterere y’imibonano mpuzabitsina, imyaka, idini, umuco, imyemerere cyangwa ubumuga afite, afite uburenganzira bungana bwo guhabwa serivisi z’ubuzima zigamije kurengera no guteza imbere ubuzima bwe. Yaba ahabwa serivisi n’ibitaro bya Leta, ibyigenga cyangwa imiryango itari iya Leta (NGOs), buri wese afite uburenganzira bw’ibanze budashobora kwamburwa.
Ibitaro by’Akarere bya Remera-Rukoma byubahiriza uburenganzira bw’abarwayi kandi bigasaba abatanga serivisi z’ubuzima kubwubahiriza kugira ngo habeho icyizere, ubufatanye n’itumanaho rifunguye hagati y’umurwayi n’utanga ubuvuzi. Abakozi b’ubuzima bahugurwa kubaha agaciro n’icyubahiro cya buri murwayi.
A. UBURENGANZIRA BW’UMURWAYI
1. Uburenganzira bwo guhabwa ubuvuzi
Ufite uburenganzira bwo:
- Guhabwa ubuvuzi igihe ubukeneye.
- Guhabwa ubuvuzi bufite ireme ririmo gukumira indwara, kuzivura, guteza imbere ubuzima no gusubiza ubuzima mu buryo busanzwe (rehabilitation).
- Guhabwa ubuvuzi bwuzuye, harimo no koherezwa ahandi (Referral) igihe bibaye ngombwa.
2. Uburenganzira bwo kubungabunga ubuzima bwite n’ibanga
Ufite uburenganzira bwo:
- Gusuzumirwa ahantu hihariye hadatuma abandi bakubona cyangwa bumva ibyo muganira.
- Kubika ibanga ry’amakuru yose ajyanye n’ubuzima bwawe hakurikijwe amategeko.
- Kureba ko dosiye yawe y’ubuvuzi isomwa gusa n’abagufasha mu buvuzi, abakurikirana ireme rya serivisi cyangwa ababifitiye uburenganzira hakurikijwe amategeko.
3. Uburenganzira bwo guhabwa amakuru
Ufite uburenganzira bwo:
- Kumenya uvura uwo ari we n’impamyabumenyi cyangwa ubushobozi afite.
- Kumenyeshwa uburwayi bwawe, isuzuma ryabwo, uko bushobora kugenda, uburyo bwo kubuvura, ingaruka zishoboka n’ubundi buryo bushoboka bwo kuvurwa.
- Kumenya amazina y’imiti wandikiwe, icyo ikora n’ingaruka ishobora kugira.
4. Uburenganzira bwo guhitamo
Ufite uburenganzira bwo:
- Kugira uruhare mu gufata ibyemezo ku buvuzi bwawe no gutanga uburenganzira bwawe (Informed Consent) mbere yo kuvurwa.
- Gusaba igitekerezo cy’undi muganga (Second Opinion).
- Guhitamo niba ushaka cyangwa udashaka kwitabira ubushakashatsi.
- Guhitamo uburyo ushaka kwitwa igihe uri mu bitaro (izina cyangwa icyubahiro ukunda).
- Gukoresha no kubungabunga neza ibintu byawe bwite.
- Guhitamo imyambaro yawe n’uburyo wiyitaho igihe uri mu bitaro.
- Guhitamo ibikorwa ukora n’uburyo ubuzima bwawe bwite bwubahirizwa igihe uri mu bitaro.
- Guhitamo niba ushaka gusurwa cyangwa utabishaka. Ibitaro bishobora kugabanya umubare w’abagusura mu nyungu zawe n’iz’abandi barwayi.
- Kugaragaza abantu wemera ko baza kugusura igihe uri mu bitaro.
5. Uburenganzira bwo kubahwa no guhabwa agaciro
Ufite uburenganzira bwo:
- Gufatwa neza no kubahwa, kandi imyemerere yawe, umuco n’ibitekerezo byawe bikubahirizwa n’abakozi bose b’ubuzima.
- Guhabwa ubuvuzi mu rurimi wumva neza.
6. Uburenganzira bwo gutanga ikirego
Ufite uburenganzira bwo:
- Kurega cyangwa gutanga igitekerezo ku buryo wavuwe utikanga ko wabihanirwa.
- Guhabwa igisubizo ku gihe no kumenyeshwa icyakozwe nyuma y’ikirego cyawe.
7. Uburenganzira bwo kwanga ubuvuzi
Ufite uburenganzira bwo:
- Kwanga ubuvuzi, imiti cyangwa ubundi bufasha bwose, kandi ukabanza gusobanurirwa ingaruka zishobora kubaho.
8. Uburenganzira bwo kugabanyirizwa ububabare
Ufite uburenganzira bwo:
- Gusuzumwa ububabare ufite no guhabwa ubuvuzi bukwiye bwo kubugabanya.
9. Uburenganzira ku mutekano
Ufite uburenganzira bwo:
- Kubaza ibibazo igihe ufite impungenge ku buzima cyangwa umutekano wawe.
- Kumenyeshwa imiti ufata n’impamvu uyihabwa.
- Kutavangurwa, kudahohoterwa cyangwa kutabangamirwa mu buryo ubwo ari bwo bwose.
10. Uburenganzira bwo guhagararirwa (Advocacy)
Ufite uburenganzira bwo:
- Guhagararirwa no gufashwa cyane cyane niba uri mu byiciro byihariye nk'impinja, abagore batwite, abana, ingimbi n'abangavu, abafite ubumuga, abasaza n'abakecuru cyangwa abarwayi batabasha kwisobanura, kugira ngo babone serivisi zibakwiye.
- Gufashwa gukorerwa ubuvugizi ku nzego z'ibanze niba uri umukene utagira ubwishingizi bw'ubwisungane mu kwivuza.
B. INSHINGANO Z’UMURWAYI
Umurwayi afite inshingano zo:
- Kwita ku buzima bwe no kububungabunga.
- Gukoresha neza serivisi z'ubuzima no kutazikoresha nabi.
- Kubahiriza uburenganzira bw'abakozi b'ubuzima n'ubw'abandi barwayi.
- Guha abaganga n'abandi bakozi b'ubuzima amakuru y'ukuri kandi yuzuye ajyanye n'uburwayi bwe.
- Gukurikiza amabwiriza n'ubuvuzi yahawe n'abatanga serivisi z'ubuzima.
- Kugenzura ko afite uburyo bwo kwishyura serivisi z'ubuvuzi yahawe, hakurikijwe amategeko n'amabwiriza abigenga.
Abafatanyabikorwa bacu mu bwishingizi
